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UX Developer

Please Note: The application deadline for this job has now passed.

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra Pharmaceuticals PLC.

Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

The Opportunity 

The ideal candidate would play a central role in the planning, development and ongoing optimisation of customer-facing solutions. Together with a range of stakeholders, this person would be able to capture both internal and external needs and translate them into engaging customer experiences.

We are looking for a candidate who is able to develop a global approach to CX development as part of our digital transformation initiative, digitalDechra. Together with the Lead Front End Developer, the CX Manager needs to establish a co-creation process to better serve our internal stakeholders’ needs.

As a CX champion you will need to develop a 360 understanding of Dechra’s customers and communicate new developments and insights to a wide range of stakeholders across the business.

Role Responsibility

The Challenge

So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:

  • Take ownership of CX initiatives that form part of digitalDechra – Dechra’s global digital transformation programme.

  • Build the CX team together with the UX designer and Digital Designer.

  • Grasp full comprehension of our business needs and direction, user goals and pain-points.

  • Ensure that the Global Digital team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey; underpinned by KPI metrics.

  • Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements.

  • Actively roll-out Design Thinking process and methodology across the organisation.

  • Work together with regional teams to develop a global CX strategy.

  • Create a customer-centric culture guiding the marketing and sales teams to align with the larger CX strategy.

  • Proactively ensure that the voice of the customer is heard across the business to drive key business decisions and improvements.

  • Lead a CX peer group to improve collaboration and knowledge sharing between teams and functions.

The Ideal Candidate

About You

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly keen to hear from those who have/are:

  • 3-5 years in a CX/UX design role

  • Hands-on Customer Journey and User Journey planning & delivery and end-to-end execution of customer experiences

  • Ability to work in a matrix environment, deliver complex ambiguous objectives

  • A good understanding of Web design

  • A good understanding of UX best practices

About the Company

About Your Application

All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we’re looking for. Should you not hear back from us within 28 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site. For any questions or queries, please contact us at recruituk@dechra.com

Dechra Pharmaceuticals PLC

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