Job Introduction

Dechra are looking to add a UX professional to our Digital team based in Sansaw.

The ideal candidate would play a central role in the planning, development, and ongoing optimisation of customer-facing solutions. Together with a range of stakeholders this person would be able to capture both internal and external needs and translate them into engaging customer experiences.

We are looking for a candidate who is able to develop a global approach to UX design as part of our digital transformation initiative, digitalDechra. The role holder needs to establish a co-creation process to better serve our internal stakeholders’ needs.

As a UX champion you will need to develop a 360 understanding of Dechra’s customers and communicate new developments and insights to a wide range of stakeholders across the business.

Role Responsibility

• Build the Customer Experience team together with the UX Designer and Digital Designer.
• Lead on the end-to-end delivery of UX projects working closely with the front-end development and digital engagement teams.
• Grasp full comprehension of our business needs and direction, user goals and pain-points.
• Ensure that the Global Digital team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey; underpinned by KPI metrics.
• Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements.
• Actively roll-out Design Thinking process and methodology across the organisation.
• Create a customer-centric culture guiding the marketing and sales teams to align with the larger CX initiatives.
• Proactively ensure that the voice of the customer is heard across the business to drive key business decisions and improvements.
• Responsibility for own personal health and safety.

The Ideal Candidate

• Knowledge of UX management approaches and methodologies used in marketing and sales, preferably in a B2B environment.
• Degree level in UX design, marketing or business management or a relevant qualification.
• Excellent communication and presentation skills.
• The ability to translate customer needs into engaging customer experiences.
• Excellent project management skills.
• A good understanding of design thinking and/or co-creation processes.
• Ability to collect customer data from different sources, to analyse it using analytics tools and to convert data into insights to identify opportunities.
• Personable, the ideal candidate will have touchpoints across the marketing teams and key stakeholders.
• Excellent self-motivating and relationship skills.
• A flexible approach, able to cope with a constantly changing environment and priorities, work under pressure and handle variable workloads.
• Experience in a CX/UX design role.
• Hands-on Customer Journey and User Journey planning & delivery and end-to-end execution of customer experiences.
• Ability to work in a matrix environment, deliver complex ambiguous objectives.
• A good understanding of Web design.
• A good understanding of UX best practices.

About the Company

Dechra is a global specialist in veterinary pharmaceuticals and related products business. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

We are a global leader in veterinary endocrinology and topical dermatology, have a broad portfolio of analgesia, anaesthetics and products for the treatment of pain, and are also recognised as innovators in other specialisations such as the treatment of equine lameness, nutrition and differentiated generics. 

We deliver high quality products and services to veterinarians worldwide through our employees and a network of third parties to sustainably improve global animal health and welfare.

Everything we do is underpinned by our Culture and Values. They are important to us and have helped drive the Group’s success. 

Dechra Pharmaceuticals PLC