Job Introduction

Thanks for checking out our vacancy. We’re delighted you want to learn more about Dechra Pharmaceuticals PLC.

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

Role Responsibility

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including:

• Receive general product inquiries and customer support calls to Dechra that may arise from usage of Dechra products. Calls may come from veterinarians, veterinary technicians, pet owners, distributor personnel, or Dechra personnel. Calls may involve product information, use, product complaints, adverse events, unexpected responses to treatment, perceived lack of efficacy, and product or package defects.
• Help manage primary veterinary technical support email account. Emails may come from veterinarians, veterinary technicians, pet owners, distributor personnel or Dechra personnel. Emails may involve general company and non-technical product inquires, customer support requests and/or product defects.
• Document appropriate calls in the Dechra pharmacovigilance system (PV Works), assess causality when possible, and implement follow-up procedures to ensure closure of all calls and complaints received.
• Assist in preparation of internal and external case summary reports as required by relevant procedures and regulations to ensure regulatory compliance of marketed products.
• Communicate customer issues with Quality, Sales, and Marketing Departments.
• Participate in product portfolio team projects and assignments.
• As needed accompany sales/distributor personnel to account calls; present in-clinic seminars.
• As needed attend conferences to support exhibit, attend key lectures, present seminars
• Other duties as assigned.

The Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly excited to hear from those who have/are:

• Accredited Veterinary Technician with a minimum of 3 years clinical experience with emphasis on small animal medicine; specialty experience and/or equine knowledge. 
• Experience in veterinary pharmaceutical industry highly preferred.
• Excellent computer skills, with proficiency in MS Office (Outlook, Word, PowerPoint and Excel), competency in pharmacovigilance database a plus.
• Ability to discuss technical information with veterinary community and provide the appropriate level of empathy, professionalism, and exemplary customer service.
• Excitement to work in a hands-on entrepreneurial work environment.
• Effective oral and written communicator.
• Detail-oriented.
• Ability to travel as required – often up to 25%

About the Company

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.

Dechra Pharmaceuticals PLC